These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). hempcrete australia cost viagogo charge for cancelling sale. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. please see in bul point the notes I have made which should evidence the disappointing communication Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 7.3 Additional Policies. 7.1 Ownership of Intellectual Property. and how does an unforeseen circumstance suddenly make you require tickets to a concert? Seriously people need to take responsibility for themselves. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. If this is also unsuccessful We will not offer a refund. When asked what happens now as it was for people with learning disabilities so specialist transport & staffing had been arranged and paid for? 5.3 Disclosure of Information. I have contacted customer service more than a dozen times without specific answers. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. As you could not provide the tickets for your sale 9799872, we have had to cancel this. I haven't received an email confirming my order. Copyright 2006-2023 OzBargain ABN: 26 144 073 772. 23rd May 2017 - tickets are available to download 4.2 Stolen Property. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. By using our Site, You agree to accept this Agreement. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days. order was cancelled! ComplaintsBoard.com is a leading complaint resolution website on the Internet. carel chaussures paris; have aston villa won the champions league; where does the electron flow that we measure with dcpip I haven't received an email confirming my order. How do I find tickets I've already downloaded? Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. ; ; Ring me or give me a real number to call 2.11 Collecting Payment. When listing seated tickets, all tickets in the same listing must be consecutive seats. This does not prevent us from varying these terms without reference to them. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. 6.3 Allocation of Risk. This was a completely missold ticket at a great expense. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated 6.9 Change or Suspension of Site. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Hannah Goodbody. We do not charge any fees for relisting tickets that you have originally purchased from us. We may also first deduct any amount you owe us from any amount we owe you. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 17th February 2017 - confirmation of ticket purchase Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. Sports. I'm confused. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. We will also add VAT on our fees as applicable. Can I pick up my tickets instead of having them shipped? You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. I bought 4 and spent 440 whilst tickets are still on sale for 40 each. I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. If tickets are not consecutive, then the Seller must create a separate listing. Hello As far as viagogo are concerned person A can not cancel listings on person Bs account. Upon confirmation that the Seller is sending an item, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. The ticket was sold as 150 capacity, Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . 0 . If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. We take no responsibility for such issues. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity 3.1 Accurate Descriptions. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 5.1 Investigations. How Is Technology Changing How We Treat avarey947? Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. I wouldn't think it could be that improbable to query this as they have all the data available for them. 6.11 Permitted use. Jason Ridout, Listing number [protected] 6.5 Tax Indemnity. Is this your company? After reading a lot of negative reviews, I had second thoughts. I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation 6.5 Tax Indemnity. This is not only immoral but must be illegal under consumer legislation. 5.1 Investigations. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. How does Complain.biz work. Share your photos and videos with others to prove the truth of your words. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. money was still taken out! 6.2 Waiver of Consequential Damages; Liability Limit. This will be deducted from your next payment. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. HAND Children are the Future. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). 2.10 Collecting Payment. Claim it and get a lot of features. This is so we can promote the sale of tickets and items that You list for sale. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. 2.13 Ticket Information. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Primary Menu. I would like to have a break down of why this should cost so much and a POC for redress. To post a ticket for sale on viagogo You must first register with the Site. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 1.4 Modification. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Note: this address is not the Customer Service address. 2.6 Pricing Formats. 2.7 Making an Offer. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Such notice shall be deemed given one business day after the email is sent. arizona high school rodeo standings; cryptocurrency tax accountant near me In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Order number: 9164448 This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. I'm aware that these tickets are in high demand, and this will be their last concert in the UK, so I managed to scrap together enough cash for a band I've been waiting my entire life to see. 2.2 Registration. So it seems like the extorbitant fee was for them to reorganising another 2 tickets. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Copyright (c) 2006-2023, viagogo AG. Profitable Tips About Online Casino Sites. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. Tickets may be substituted with comparable or better seat locations with the Buyers approval. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. We often link to other websites, but we can't be responsible for their content. It is disgusting how I have been treated and I would like you to review your logs to see how it has been recorded; with broken promises. online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Why do my tickets have someone elses name on them? 8 tickets, it makes it very clear that the price displayed is PER TICKET. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. To post a ticket for sale on viagogo You must first register with the Site. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. 2.2 Registration. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws.