Giant Eagle, Inc. BBB Business Profiles generally cover a three-year reporting period. Its unbelievably immoral and despicable! Unknown, 2 Complaint(s) I buy brand name wines and medicines and detergents at this store and its also in walking distance. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. Nov 25, 2022, 12:13 PM PST Every time we try calling to get scrips refilled encluding many times in the past as well as yesterday and this morning I haven't been able to get anyone on the phone . Phone number +1 724-942-2802. Heather works the front end of the store she is very rude loud screaming at other employees that work there she made one of the older women cashier's cry in front of customers she screams at them right infront of customers one of your employees that worked there for over 45years retired because of her getting in her face pointing her finger and screaming infront of customers something needs to be done with her you don't treat people that way especially your elders and never scream infront of customers thank you for your time, Desired outcome: ) I'll go to Kroger's from now on. I am so disappointedthat the storewould sell something like this. In fact I am going there tomorrow for my flu shot, and my Moderna Booster ouchWe even have a StarBucks inside our Giant Eagle I have been a loyal customer of Giant Eagle , SquirrelHill , Pittsburg , PA , since our UPMC days in the late 1980s . plus-circle Add Review. What they do NOT tell you is that now, if you buy one, it's down to $1.25! Last friday, I placed an order for pickup at Giant Eagle. Are u serious?!? We had ordered two made to order coffees, one hot and one iced. Your self check out is hardly a convenience. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A fax was sent according to the technician, the prescription was again not filled - they said there was no response. This complaint was posted by a verified customer. I would like a full refund.Also If your going to advertise this as a edible image on your web site tell people what they are getting, I'll bet most people would not order an image if this is what they get. Working hours Thu 6:00 am - 10:00 pm Tue 6:00 am - 10:00 pm Wed 6:00 am - 10:00 pm . I get another sticker for my window. I gave her the substitutions and one additional item. She rudely told me to re-up order my food and wait in line again. Giant Eagle 38 reviews Claimed $$ Grocery Edit Closed 7:00 AM - 9:00 PM See hours See all 7 photos Write a review Add photo Location & Hours 318-320 Cedar Ave Pittsburgh, PA 15212 North Side Get directions Edit business info Other Grocery Nearby Sponsored The Fresh Market 68 7.2 miles away from Giant Eagle Not sure- was a huge waste of my time, 8 o'clock coffee priced on sale at $14.99 on shelf. show of laziness coming from the higher ups. Ordered wife's birthday cake online, picked up in Glenshaw store on 11/10/22. Regards, 2412 customer reviews of Giant Eagle. Most customers were really nice and then there were some that you just lose faith in humanity from. Decided to give GE another chance only to be disappointed again. Review Of Franks Restaurant Hudson Fl 2023. Time: 1:28 more staff and a for them to answer the phone promptly, we are only one family going through this can you emagine how many more there are. Retail Store Locations; Restaurant Hours; Department Stores; Government Sales and Auctions; . i purchased unlimited carwash as a Christmas gift and she lost it before putting it on the car. Very abrasive. I went today 6-2-2021, asked for short ribs. GIANT EAGLE, INC. in Alhambra, CA | Company Info & Reviews Company Information Sponsored Links Company Contacts MING LANG JAN Chief Executive Officer 200 S Palm Ave Alhambra, CA 91801 Reviews Write Review There are no reviews yet for this company. Giant Eagle is an American supermarket chain with stores in Pennsylvania, Ohio, West Virginia, Indiana, and Maryland. I know it is only one customer for giant eagle in Western PA so it doesnt matter to Giant Eagle but I am going to stop shopping at their stores all together. Help even if you are not a cashier, you work for GetGo! Read full review of Giant Eagle and 1 comment. Since then Giant Eagle was always there for our midnight grocery & diaper runs , cakes , breakfast muffins and everything in between Thank You Giant Eagle for being our Friendly Neighborhood Grocery Store Plz dont forget to sign up for the Giant Eagle Rewards Card .Namaste . I guess Heinen's will be my home store. GAS. Complaints: The digital coupons are not customer friendly. i contacted customer service but they refuse to do anything since the advantage card is in my son in law's name. How can you say that dispensing an injectable and needles cannot be completed before the customer arrives. My family member luckily get only one 15 minus brake a day! GE card number 78012 She was rude and said nothing. I also work for a pharmacy in the area for 5 years. Why stop with ads in the mail? - giant eagle chicken salad & giant eagle salsa, I new package if and when they come into the store, Car wash on Rt. The next best thing would be some sort of response just so I know you are aware of my issue. The associate was extremely rude to me. It has been a reoccurring issue monthly. The employee came up to me after my cart was full and I was almost ready to check out. i am now a former customer. 2023 Trustpilot, Inc. All rights reserved. comment. The average employee at Giant Eagle makes $27,418 per year. The last time I purchased Giant Eagle Pasteurized Half and Half, it was $3.79 for a half gallon. Find out how to block Giant Eagle Pharmacy caller . Thank you. I completed the online form prior to presenting at the Giant Eagle Pharmacy on Interchange Road in Erie PA, where weekday pharmacy hours are 8a-8p. When empty the cart basket closes. Desired outcome: ComplaintsBoard.com is a leading complaint resolution website on the Internet. Giant Eagle Reviews Updated Mar 3, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 2,753 of over 3K reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Oldest First 3.5 53 % Recommend to a Friend 60 % Approve of CEO Laura Karet 952 Ratings Companies can't alter or remove reviews. Had two employees and their manager jumping down my throat over a mask after I explained to them that I have a medical condition, and it isn't proactive for me to wear a mask, they proceeded to harass me and refused service. Why is Giant Eagle pretending to care about their employees or customers when they refuse to have a sit down on how they threat us. are fuel perks now state secrets? Find 477 listings related to Giant Eagle Grocery in Washburn on YP.com. I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. Just needed coffees after a long travel day and both ended up room temp and we lost a good bit of travel time waiting on crappy specialty lattes for $8, was sad. This is right after Christmas. It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. I would give no stars but a minimum of one star is needed. If I got a dollar for every entitled customer I had to shop for I'd probably be as rich as Jeff Bezos. All the time. The service has always been rude, but now they have become even worse. so seems frustrated and CHASTIZINGLY told me he would have to void everthing and start over and was rude! The store is in Brooklyn ohio. and come shop your damn groceries yourself and $#*! Giant Eagle Grocery Store Hours and Location info near Indianapolis. My family work there. The employees name is Elijah B at store #69 Frankstown road 9001 Pittsburgh PA 15235. I am left with a $139.99 gift card that I cannot use because it does not have a pin. X . I hard few people pass out at car wash because cant have any Hi my name is Brittany Yaw my phone number is [protected]. Desired outcome: Delivery & Pickup Options - 16 reviews of Giant Eagle Supermarket "This is my local, neighborhood Giant Eagle. I gave this store a lot of business - Never Again! Especially the old ones, to think they have nothing better to do than be rude on the phone and then start crying if we're out of stock on something. 261 7008. Moraine point giant eagle, buter county. I spend a lot of money at your store and I feel like just stopping and going to another place that truly cares about my loyalty and me being a customer first and foremost. If I had a life or death required medication, I would be dead already unless I took additional action and went to a hospital, why you ask, because they don't bother authorizing anything. Spacious and very clean store. My personal shopper ignored my requests for subbing the chicken I ordered ONLY if it was same price per pound. this is very frustrating, inconvenient and time consuming. At first, it was alright, but it progressively got worse along the way. With the renovation that has taken place at the Rochester location (I don't mind utilizing the self check out) however, the staff are left to stand around and talk. refund or operable gift cards, Bought these yesterday and they are all soft, not crispy and all the packages in the store are just like the one I bought. For that, Im lucky! Giant eagle unwilling to offer anything related to customer care. I talked to the team member Pam today 3/7/22 who did not seem very friendly or helpful and then told me they still cant guarantee this medication will be in stock within 3 days. That they deliberately don't care to abide by the ADA law, or the Civil Rights Act of 1967. There was a manager standing at front of store with one cashier checking out a long line of customers. I placed a pickup order for Feb 25, 8:30-9:00am window at #43 Township Of Pine store. (being the thing that will keep me out of the store.a cashier was as sick as a dog. Customer service transfers my calls around and it seems as though nobody can explain my transactions or what could have happened. Please update the website to indicate when a service is not available during regular business hours. I was very upset. UPMC employees were notified that flu shots could be administered by any Giant Eagle Pharmacy on a walk-in basis. Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. What ever you feel is right. I noticed I had an item that had to be removed from my bill. This did not just happen, it's been over 3 years now. The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! When are you guys gonna get the a2 milk? In hopes to fix this issue for me and other customers for future. Desired outcome: I flipped. Plus no sorry nothing. Once again, I returned to the Giant Eagle store (same day as purchase) and they told me to call Giant Eagle customer support claiming they handle gift card returns. This complaint was posted by a verified customer. I have had other items before. In hopes to fix this issue for me and other customers for future. I let her know I have health issues so can't wear one. I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. Thank you. That they deliberately dont care to abide by the ADA law, or the Civil Rights Act of 1967. Working for curbside sucked. Would never buy them again. I look forward to my perks and using them when I can get a full tank of gaswhich I have been doing for years. Claim it and get a lot of features. For those that need immediate medicine like insulin or inhalers for lung issues, it's a matter of life or death. Mandates are NOT law! Giant Eagle Company. Start your review today. Giant Eagle reviews & complaints. I paid for a SHOWROOM car wash and parts of my car weren't even touched! So they keep putting out thinking it's fixed. I said well we waited all that time and the car ahead of us received their prescription so how we would know? I would recommend reaching out to the party you received this card from to seek any potential reimbursement. I wanted 2.5lbs They shop my online order, I schedule a pickup, and they load it up. Rude staff I placed an online order for a cake at your location in cleveland on Chagrin rd. We cannot discuss details around this or any situation that may be under investigation. I got a scratch off and wanted to cash it in the guy behind counter said to scan it on the machine and bring paper to him that was no problem. Giant Eagle was first founded in 1918, by three families - Goldstein, Porter, and Chait. Desired outcome: My parents come here to get produce, and they got me into the habit, too. Its absolutely disgusting how youre employees treat their customers, an absolute disgrace and unethical! The attendant in self check out who I could not identify d/t her mask but had short grey greasy hair and baggy clothes. Your loosing your customer base. Customer Reviews are not used in the calculation of BBB Rating, i called giant eagle today at 1pm i asked to fill my meds, he called back and left a message and stated only one could not be refilled, and that they must call my doctor, however when i arrived to pick up my meds, they only had one ready, i stated where is my vitamin b vitamin d, metropol and my blood pressure meds, i went back and forth with them and Phil and Annie are telling me that i have not filled any of my medication since January 22, 22, i advised them that i have filled with then for 15 years and i have always filled my meds every 30 days, they told me i was lying, i then begin recording them, then she finally says you filled in 10/22, i said okay i received a 90 day supply, however all my scripts per them had expired, so why did they not reach out to my doctor to renew my meds, the pharmacy tells me the only way she can find my meds is if I have the rx number and can i look for it, i said that's not my job, i said can you give me a couple of pills because my blood pressure is high and i do not feel well, she refused to give me a couple of my blood pressure meds, I said to Annie this could prevent me from having a stroke or heart attack and she refused. The people are wonderful & very helpful! Since the COVID 19 crisis began, I have noticed that the employees at Giant Eagle have surpassed their typical miserable service. Recently, we have purchased the large size, twice, and both times we have been greatly dissatisfied. I hard getgo higher up boss dont care give 2 unpaid 15minuts brake and 30minuts lunch. 22 reviews of Giant Eagle "Store's nice and clean, including the parking lot. last year using the same card the gas pump charged me for premium gas when i pushed the button for regular. The next best thing would be some sort of response just so I know you are aware of my issue. Giant Eagle, the store lead is a creep too. Tip for consumers:Provide customer satisfaction and a smile. It goes against our guidelines to offer incentives for reviews. nav-opener. Get go in Washington PA on Wylie ave.. And who in the hell can even see tiny print on the smartphone. They tried to tell me that wearing a mask is the law now, they are sorely mistaken. Great service on Curbside Pickup in Erie! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. File a complaint. For years my wife and I, occasionally have purchased croissants, large and small size, from the above GE bakery, and they were wonderful. Also, the new perks, pro perks, fuel perks thing is so complex and confusing. Giant Eagle is the business that sold me the defective gift card. DOUG?greatfront of house mgr. Leave a review. PITTSBURGH Giant Eagle is giving more shoppers a chance at buying discounted food to prevent waste. This is a very serious issue. Giant Eagle Supermarket, 2365 E State St, Hermitage, PA 16148, USA. Ive had to cancel scripts and have them sent to other pharmacies as well on several different occasions. Unfortunately, I collect s.S. I received an e-mail that convinced me that Giant Eagle is not sorry for the racism committed against African Americans in your stores. Products used:Your customer service stinks. Second, the hot mocha was not hot in the slightest, but the issue was the iced coffee. We have researched this matter and added thecoupon to the consumers advantage card. The rudeness of store associate and unwillingness to help. I just came back to Giant pharmacy after being with CVS. They were absolutely the worst. Older lady mid 50s, blond curly hair, blue eyes. This is unacceptable. I am actually highly disgusted with this kind of customer service and hope this won't continue . everytime i go theirs always issues! Giant Eagle Reviews based on similar designations 4.0 Senior Analyst (2) 2.8 Analyst (2) 5.0 Operations Analyst (1) 2.0 Sourcing Analyst (1) 4.0 Cashier (1) Senior Analyst in Bangalore Rural, Karnataka 4.0 posted on 02 Aug 2022 Likes Work life balance Sorted work Dislikes Monotonous work Work Details Work policy: 2 days/week from office Giant Eagle has extremely terrible customer service. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] It was for curbside pick up. Anyone can write a Trustpilot review. ADDITIONAL LINKS This issue will most likely cause me to switch pharmacies and make sure my family and I never to use giant eagle pharmacy due to the lack of friendly customer service and constant stocking issues. They bring them out and put them in your truck for you. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Check out machines worst than Kroger's attendent had to be called 4 times She said I needed a mask. The business became a success, and by 1928 there were 125 stores established. What ever you feel is right. File a complaint. I think i talked to a team lead? I can't help but to notice a 1 star for most of the reviews. The clerk then refused to let me buy the vodka stating that she had to card my daughter because we walked in together and discussed the purchase. I am extremely dissatisfied with the service provided to me today. We contacted our card service vendor to request a refund fromColumbia, however the request was denied, citing all sales are final after activation. I was aggressively harassed and discriminated against on 12/24/20 around 12:40pm at the 2801 E. Waterloo Rd. What happened to integrity and company loyalty. I just don't understand how this could happen. I asked about my perks that were deleted Fresh food. " very flexible schedule, good management " (in 135 reviews) " I've worked at Giant Eagle a long time " (in 103 reviews) Cons. No one seemed to care about the mistake made in the store. Is this your company? WHY would you allow such a sick person to work and spread germs to your customers???? Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. 108 total complaints in the last 3 years. AND i understand some giant eagle's are charging for those bags! Our Team Members enjoy safe and friendly workplaces that offer several benefits plans specific to Giant Eagle stores, warehouses and business services group offices. Management also doesn't know how to utilize people to their best ability. I got an email stating that all sales were final even though it was just a glitch in the system. In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. Giant Eagle, Inc. Posted by giant eagle erie pa yorktown on Thursday, March 2, 2023. Review Of Franks Restaurant Hudson Fl 2023 . She acted as though I was trying to do something bad. I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, I went giant eagle to pick up some wine 5:45 pm. Besides customers who witnessed this spectacle, talk with Sue who was the only employee there who displayed any empathy. It's more of an inconvenience than a convenience. Shame on your company.I will never shop there again, your stores always were less than desirable. At this point I have spent way too much time with them without a resolution to this problem. Chris Soult from the Commission on Human Relations said that he has sent three subpoenas to Giant Eagle since July 2021 concerning racial profiling of African American customers at store #3064 Baum Boulevard and blocking the Morewood avenue entrance at night when there are too many African American customers in the store at night. The cake had an image I had selected from your website. I have made 3 complaints to your service department about the condition of your in store wheelchair. Everytime I go through it a shift manager has to come over so I can complete my transaction cause your system is so flawed. Giant Eagle's Customer Service is despicable! I'll have to find another establishment for my future meat needs. Every time I show up to pick one up they say I owe money and I say no you have to run it through two insurances when people have two insurances and they say oh. January 31, 2023Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********, This letter is in response to the complaint submitted by *** **** *****regarding not receiving, $15.00 in earned coupons from the pharmacy. I have a problem with Heather at the market district location in waterworks mall, I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, Store at 2801 n. High st. street. They are not the only game in town. Ripoff Report on: Giant Eagle - Giant eagle metabank visa paypower prepaid card vermilion ohio. Waited there another 10 minutes and was told it would be 30 to 45 minutes. Country fried steak & eggs were. 38 complaints closed in the last 12 months. I immediately returned to Giant Eagle with the card and receipt and requested a replacement/refund. So, what does the staff do, they flip you off, argue and even have a pharmacist there that wants to fight because you call them lazy for not doing their job. It's a Prescription called in by a medical professional Stating to be filled on that purchased a package of apple and cherry turnovers. I should have asked to speak to someone because Im guessing if my daughter was 12 it wouldnt have been an issue. Their were no signs and so i stood in the pick up line for 15 minutes just to find out i needed to be in the drop-off line. Giant Eagle and Toronto-based Flashfood launched the program at 34 locations in 2021. A guy with a strange accent was very rude and started to yell at me. I have already stopped shopping here except for a quick stop because the prices are so high but i guess the money i spent in overpricing i can spend a little of that and make the extra 3 mile trip to Shop-n-Save. So I had to leave my full cart in the aisle while I walked out and went across the street to Kroger who would never deny someone service because of health issues. Poor quality produce for the price On pick up on Dec17 prices increased. Giant Eagle Company. We pulled at, what looked to be the image printed on this paper, and it basically took off the top of the cake, icing and all. I then went to the customer service desk and asked for a manager. more staff and a for them to answer the phone promptly, we are only one family going through this can you emagine how many more there are. Well guide you through the process. Shed light on the availability of medication needs brought to someones attention. She's aware of the conversation. Either the employees/attendants don't understand because they make big issues of either money up front or "How much gas". None I'm never coming back. I mean every one. One of the best Retail business at 3841 S Hamilton Rd, Groveport OH, 43125 United States. No courtesy phone call from this pharmacy to even tell me of this change whatsoever. something is seriously wrong here, what happened to the vow to help and save people life, customer service, integrity, values was awful. So they make you think you must buy 4, but no, only one is enough. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup. Getgo employee do not have lunch break in 2 years. I went to Giant Eagle in Washington Pa for vaccines. For example, pharmacy business hours are 8a-8p. The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! You've lost sight of customer service. This is actually about an experience my mother had with Giant Eagle. So I am out $200, no refund and my cards have been mysteriously used. Giant Eagle reviews & complaints 193 complaints 7 resolved 186 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "medication" Resolved Resolved Resolved "check cashing" Resolved Giant Eagle reviews 193 G GaryD163 of Butler, US Feb 09, 2023 4:50 pm EST Verified customer Featured review I brought this up at the store this morning and I didn't really know how handles this.. Key date Bought these on 7/15/22 at the Lakewood Ohio Store, 44107 (Choc Chunk Buttercrisp MKT District Cookies 12 ct.) Net Wt 10oz.Sell By 8/4/22, Desired outcome: User; Business User; . Giant Eagle service worst ever since Covid 19 started. I ordered my food and got my receipt. Verification can help ensure real people write reviews about real companies. Additionally, I go to pick it up the second time and when asked where the needles are I am told they now need authorized, why not get the authorization together. So they trick you into thinking you must buy a lot to get a discount, but that's not true. Block Spam Calls. And because of this despicable harassment and discrimination, I will be filing a discrimination/harassment complaint to the Ohio attorney general, Better Business Bureau, and Ohio Civil Rights Commission! How dare you feed the opioid epidemic.and settling out of court,paying an undisclosed amount of money, all because you know you were GUILTY of abusing your right to fill prescriptions for opioids. However, it tried it, and the coffee had no ice in it and was just completely room temp and not good at all. The Marketing team, with 85% positive reviews, reports the best experience at Giant Eagle compared to all other departments at the company. I placed an online order on December 23, 2022. UPDATE: Unbelievable. Your Rochester bakery dept ruined my 6year old sons birthday and the disappointment and cries that came from him when I told him he wasnt going to get the cake he picked out. Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. Accordingly to the app, my cards had $100, but when I went to use them the cashier told me that they were of a zero balance. good bye giant eagle. Giant Eagle Berea customer service deserves no stars at all, Customers are rude and management lets them berate shoppers. Harrassing Women: Giant Eagle Greenfield Complaints: Confessions of a young female cashier in Distress Pittsburgh, Pennsylvania. The only ones breaking the law were your employees, so you should probably inform your employees on the ADA law, because they all broke it when I informed them of my medical condition and how they are breaking the ADA law by harassment, discrimination and refusal of service of someone with a medical condition. 5.0. In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. Upon explaining my concern, store associate said they are out of all items. It's not hard to be a decent human being. Wasn't willing to help and nor was her co-worker Sandy. I'm not expecting any compensation because I cannot provide the evidence, but I did want you to know about my disappointment. Little or no financial or budgetary responsibility Amount of Budgetary Responsibility: $0. They run out of stuff and are not "authorized" to go replenish an item to make the customer happy. As with every shopping trip I informed the cashier that I would be using an ebt card and a cash card. I love that the fruit and vegetable selection is top notch. See details. View contact details and reviews for Giant Eagle Columbus at 6700 Hayden Run Rd, Hilliard, OH, or write a review. I submitted a request for my pharmacy records months back and I havent received a call back or my records, no one is even replying or showing life that they exist. Unfortunately, I am no longer in possession of my receipt, so I cannot provide any additional information. Put prices on product instead of bar code or make sure bar code is right. Jason (Columbia US) It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup & Delivery.