When it's time for delivery, you'll see a message in the Instacart app's order screen. To favorite an item, select the item and the heart icon below it. If your shopper is working on your order, you can contact your shopper directly. The first step is actually making the purchase. to review your notes when ordering the same items in the future. To see items your shopper has already located. Repeated attempts to order prohibited items could result in account deactivation. Tap Change. To redeem a gift card through the Instacart website. It has no effect on the customer role. One rep had me delete my order and create a new order and it still did it. Begin typing to search, use up and down keys to navigate, enter to select. Tap Account > Your orders. Begin typing to search, use up and down keys to navigate, enter to select. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. To move through, just tap the X button in the top right corner of this dialog box. Then click, At the bottom of your receipt, you can see a. breakdown of how much is charged to your credit or debit card and EBT card. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items if alcohol was not requested as part of the original order. You can adjust charges on your EBT card up until youve received your order. Adjust the item quantity by using the + or - buttons. If you have items in your cart from more than one store, you'll need to choose a delivery window separately for each store. Log in to the app if you haven't already done so. Change quantity or remove an item. again to view all the completed changes and items in your order. A personal shopper receives the order and starts collecting items as mentioned in the order. Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. On a stores homepage, tap View More next to Buy It Again. The app won't accept additions between the time you check out and the time your Shopper starts shopping, so if you place an order with a special request and then go back and try to add additional items (like the app said you could), you may see a message saying "Your item total is less than $10." App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. In your cart, click Preferences on the item you want to add replacement instructions. Note certain items, such as alcohol, may not be added after your order is placed. If your shopper has already started working on your order, you can Chat with them for assistance. fulfillment_details: Fulfillment_details: The order delivery details. The Order Status page is a browser-based page where your customers can see real-time updates while their orders are being fulfilled. Try searching for 1 keyword (for example, searching for watermelon instead of watermelon slices). items: Array: The items in the order. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. Tap the current order 4. Make sure to clearly capture the product's name, size, colors and general shape of the container. Thanks to all authors for creating a page that has been read 15,409 times. Go to, stacked horizontal lines in the upper left corner, Tap the plus or minus symbol to increase or decrease quantity, At the top left, click the 3 horizontal lines, In the item list, select the item you want to adjust the quantity on, On this item, click the number and adjust as you like, Go to the Instacart website (this feature isnt currently available in the Instacart app), Under the item youd like to update, click, Tap the current order card at the bottom of the screen OR, Dont see the option you prefer? The page contains the list of items, a map, the shopper's name, and delivery details. If you want to buy an item that isn't currently listed in the Instacart database, you may need to add it to your order as a Special Request. Tap the "Rate Order" button at the bottom of the screen. Fruits and produce sold in bunches (such as bananas) should be placed in an approximate multi quantity. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving trips to do grocery or other retail shopping for customers before . Instacart will ping two Shoppers to shop both orders, and likely your delivery will increase due to this mistake. Meats and some produce generally sold by the pound will be sold starting at 1 lb. Add a photo of the item, if necessary. (For safety reasons, drivers might not reply while theyre en route. This is still happening to me and I have contacted Instacart help via chat 4 times and had it escalated and no one can seem to figure out what is going wrong. wikiHow is where trusted research and expert knowledge come together. Instacart hosts the Order Status page. Well let you know in your order screen if that happens. This will open your order list. Tap Credits, promos & gift cards. During checkout, you can request the order be. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving [] For an order placed through the Instacart App or website, follow these steps: Go to the Instacart app and tap the Account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on the order. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. After you place an order on Instacart, you may see a charge or temporary hold from us you didn't expect. % of people told us that this article helped them. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. You'll see a dialog box display saying "Delivery (hourly time range). Park in a Curbside Pickup spot, and we'll load your car for you. Maps the location of the shopper while the shopper is in transit. Log in to help us get you to the right help quickly. 2. The "Add to order" button was back, but again I received the same error message. Add it to your cart by selecting. : To select your own replacement, tap or click on the item, then select. At the top left, click the 3 horizontal lines. If you have notifications turned on, youll also receive a notification. To create this article, volunteer authors worked to edit and improve it over time. Spotted something you like? By signing up you are agreeing to receive emails according to our privacy policy. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. Contactless delivery is available with our "Leave at my door" option. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. When your personal shopper begins working on your order, youll see a message in the Instacart app. link at the top of the screen to let them know if you want to add items to your order or make other changes. This is a drop-down selection box and is completely optional. As a full-service shopper, you'll sign a contractor agreement and W-9 tax form. Click Your orders. Enter the code and tap Add to Account. Instacart hosts the Order Status page. For best results, download the latest version of the Instacart. Tracking your order and delivery. Use the search box in the app or on the website. You can select other options for replacements, or choose a refund for the item instead. Uber has rolled out updates to its Shop and Pay feature that address three of the most commonly raised courier issues: out of stock items, digital payments and order clarity before accepting a trip. If the brand you picture doesn't match an in-store item, your Shopper may ask you for more details so they can pick a comparable product when they shop your order. If the replacement costs more, the difference is charged to the credit or debit card you added at checkout. The page contains the list of items, a map, the shopper's name, and delivery details. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. In some stores, Instacart expects veteran shoppers to spend no more than 72 seconds including standing in line at deli or seafood counters to find an item or an appropriate replacement if . During a shopping session on the Instacart website, once you add an item to your cart, your cart list will fly out from the right side of the page to show all the items. Press question mark to learn the rest of the keyboard shortcuts. Shop and pay online or in the Sam's Club app. For steps on how to replace items in the Instacart app or on our website, go to, Adding instructions for specific items, replacements, or delivery, Equal to or less than the value of the original item, for EBT SNAP-eligible items after checkout in the, Enter the amount you want to charge to your EBT card. 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