You will claim your luggage when you arrive at your final airport destination. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. The representatives will help you with luggage tags. Also, be sure to enjoy the Compass book located in your stateroom. Please note: This service is available only on days of sailing. The final amount billed may take up to 24-hours following disembarkation. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. This will help prevent delays in obtaining pre Your card will be pre-authorized for US$60 per person for each day for cruises up to 25days and US$30 per person per day for cruises longer than 25 days. Guess we're just lucky. Transfers are available to Flight Ease guests and to guests who have independent flight plans. Fax Service: Please contact the Guest Services for details if you wish to send a fax. Both casual and dressy attire will be essential during your cruise. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Guest Services AND Seattle. of getting by a scooter left in a hallway. Birth certificates can be an original or certified copy. We don't have any of that this time so I assume we can use our onboard account for gratuities and internet. If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). Representatives are available 24 hours a day, 7 days a week and 365 days a year. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at tsa.gov. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. At the center is Music Walk: an exclusive collection of performances. Powered by Invision Community. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. Internet is accessible from the comfort of workstations on board or from a personal laptop. Grats for 2 for free. Cigarettes may also be subject to a tax imposed by state and local authorities. Also, you will need your ship card when you disembark. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution. Do Not Sell or Share My Personal Information. All other questions and concerns regarding air arrangements should be directed to your travel advisor. Not so much for currency conversion but because it is a done deal. Registering a credit or debit card(s) (Visa, Mastercard, American Express, and Discover) as part of your pre-cruise check-in process activates your keycard. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Shops, or Services at the Greenhouse Spa. I am going to use my $50 OBC to pay for the tips that is $13 a day per cabin. Please do not forget to print them out prior to leaving home. Do Not Sell or Share My Personal Information. Shore Excursion credit can neither be redeemed for cash nor applied to a nonshore excursion item. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. Holland America It is designed to assist you in finding the finest treasures in the ports of callat savings of 20-60% below U.S. prices. From the moment you step aboard one of our spacious, mid-sized ships, you'll feel the difference. Florida_gal_50. No smoking of any kind will be permitted on any stateroom verandah. By Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Also, full laundry and valet services are available on all of our ships. You may also receive arrival documentation from Immigration when arriving at the airport. Tweens Program (ages 7 12): Tweens ages 7 - 12 years old have a sign in and out policy. No more waiting for printed cruise documents. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. Thanks everyone. When you board and look at your on board account you will see entries like these: The first is for any on board credits purchased for or by you and are fully refundable. To book, or for more information, simply visit your Future Cruise Consultant. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel. Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. 150th Anniversary Offer (Offer): Onboard Credit through this offer is available in the following amounts: US$75 per person (US$150 per stateroom) for guests booked in an Interior or Ocean View stateroom; US$150 per person (US$300 per stateroom) for guests booked in a Verandah stateroom, Vista Suite, Signature Suite, Neptune Suite, or Pinnacle Suite. Shore Excursion credit must be used on corresponding cruise and is non-refundable. Having said that, remember that rules do change by ship and also some ships are stricter than others. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. Mobility Equipment: The safety of our guests and crew is our number one priority. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. Baggage Insurance: Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your baggage or belongings. Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. Weve arranged all the details from luggage handling to transportation, City Stays to expert tour guides so you are free to immerse yourself in places and experiences that justly rank among travels greatest highlights. Further information will be provided on board. It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal beforethe vessel leaves. A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of21. will be reduced by the amount of your OBC when they charge your credit card at the end of the cruise. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. I can see asking for a hold for the $70X6 passengers to cover the tips, but they are asking for $60 a day, per passenger. It is how it is. 150th Anniversary Celebration | 2023 Cruise Deals | Holland America Line. WebThe Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. IE: $1000 onboard (tips/pictures/drinks/bingo etc), $1000 ashore (trinkets/goodies/gifts and yes Jewelery), If I have a $3000 limit, and they put a hold on for $2500, my shore expenses have to drop. Washing hands frequently with soap and water will greatly reduce the risk of contracting illness and infections while traveling. Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. Points can be applied towards statement credits, onboard amenities, gift The password will need to be disclosed to the youth staff upon pick up of the child. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. Please speak to the Future Cruise Consultant regarding other amenities for these voyages. Hi! Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Travelers checks may be cashed at the front office to make your deposit. Alcoholic beverages will not be served to guests under age21. Frequently Asked Cruise Questions - Know Before You Go Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. Local sales taxes are applied where required. Heres how you can put Onboard Credit to good use: From fishing and wildlife encounters in Alaska to hot springs in Iceland and horseback riding in Half Moon Cay, youre sure to find the perfect excursion as you explore destinations and ports of call. Each item is authentic and many are branded with designer names you have come to trust. Mosquito-borne Illnesses:Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. Have the post office hold your mail. In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation. At some point in your travels you may experience an emergency. I took a Princess Cruise last year and I was able to use OBC for pre-booked shore excursions and specialty dining booked about 90 days prior to the cruise. WebEarn 2 points per $1 spent on all Holland America purchases, including onboard purchases2 Earn 1 point for every $1 spent on all other purchases everywhere Visa is accepted2 Earn 5,000 points after first purchase enough to redeem for a Guests may check no more than 3 pieces of luggage per person. Onboard credit amount is based on length of cruise and stateroom category booked. Yes, you are correct. The rate is US$16.00 per minute and billing begins at the time specified. For 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase(s). Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Oh, well, the bottom line is the money is not available to spend. Holland America Line does not discriminate against persons on the basis of disability. Travelers should be cautioned that only the following may be safe to drink: hot brewed beverages, such as tea and coffee, made with boiled water; or canned or bottled beverages, including water, carbonated mineral water and soft drinks. Every charge against your room bill, including the hotel service, can have your OBC used on it. Weve always spent it before but this time would prefer helping our kids out as theyre on a tighter budget. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. Great idea, Dave. What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. Early Booking Bonus Offer fares available only on select departures and exclude Grand Voyages and any voyage lasting 5 days or less. Holland American Onboard Credit? - Holland America Line Hope all HAL ships will soon have this. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Travelers diarrhea (TD) isthe most common illness to affect travelers. Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. will be located near the entrance to the pier area where you will be checking in your luggage. 150th Anniversary Celebration | 2023 Cruise Deals | Holland The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Other terms and conditions may apply. Started August 27, 2021, By For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. or CDs. I think they use this for special social events for the crew. Any excess deposit will be refunded to you at the end of the cruise. Oxygen: The plan can be activated on any device, but only one device can be actively connected at a time. What it means is that if in Ketchikan or Juneau or Skagway we decide we want to buy something special, I'm going to have to remember that I have a $2500 hold on my card. Offer expires November 15, 2022. So I inquired as to how much of it was "use it or lose it" and how much would be refundable. Limitations apply. Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA, American Express, MasterCard or Discover card up to two working days before sailing. From attire and handbags to sparkling jewelry, we have a variety of products to choose from. Holland America Line's 150th Anniversary Offer Includes an For this reason, you should contact your local physician, Health Department and/or travel medicine clinic to discuss vaccination requirements for all countries on your itinerary.