Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. We cannot accept any bookings which are conditional on your preferred seating being or becoming available before departure. By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that Celebrity Cruises, Carrier, its employees, directors, agents, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligence) for, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such liability arises in contract, tort , equity, from its supply of the shore excursions. Gallery . The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Each country-specific page has information on vaccine recommendations, any current health risks or outbreaks, and factsheets with information on staying healthy abroad. Learn how to make payments, view your booking details, make changes to your booking, and more. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. 2023 Celebrity Cruises, Inc. (a) We strongly recommend you visit our website at https://www.celebritycruises.com/gb and click on already booked then Check-in Online and submit these details online. Take your whole room right to the water's edge, giving you open air access to the sea whenever you wish. Deadlines for cruise deposits, payments & refunds (cheat sheet) . Key rights under Directive (EU) 2015/2302 shall be available for your review at, https://www.celebritycruises.com/gb/eu-package-notice/key-rights, GUEST HEALTH SAFETY AND CONDUCT POLICY, AND OTHER POLICIES, It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Health Safety and Conduct Policy (Guest Conduct Policy). How many days is the Final Payment required before the cruise? Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Please note we do not have any liability to you in these circumstances. We make every effort to ensure the content contained in our brochures and on our website is accurate. Celebrity Cruises is free to adopt additional rules not stated in these policies. Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Recently many airlines have reduced the number of free pieces of checked baggage you can take on transatlantic flights. You must also give us details of any relevant insurance coverage you hold. RCL Cruises Ltd is an English company with its registered office address at 7 The Heights, Brooklands, Weybridge, Surrey KT13 0XW (company Number 07366612). To make sure you know about the visa requirements for your destination, please go online to www.visacentral.co.uk/celebritycruises. After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date. If you have a specific requirement, stateroom location, or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. You may then be left at any port or place at which the ship calls without us incurring any liability. for advice and the most up-to-date health requirements for all destinations featured in this brochure at least 8 weeks prior to travel. The Latest Social Media Scam: Cross. However, torch lighters and novelty lighters that look like guns are not allowed onboard. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Not meeting any special request for any reason will not be a breach of contract. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so. We may not be able to inform you of your flight timings and routing for bookings made more than 10 months before departure. Anyone else deal with thisdid you let it ride until the date on the invoice? For example, In the UAE, some prescribed and over the counter medicines are considered controlled substances and cant be brought into the country without prior permission from the UAE Ministry of Health. If you wish to travel on a particular carrier, flight routing, if your departure and/or arrival date differ from the standard flight inclusive package, a Custom air fee of 20 per person may be payable along with any additional costs and charges incurred by us or imposed by the airlines. These detail our health screening and testing processes before you sail to ensure that you do not have COVID-19. Cruise only guests who have made their own arrangements will need to contact their travel provider for assistance. Leave April 18 on a 15 day cruise, outside cabin, if that makes a difference. You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. Please note Carriers COVID-19 Policies and Procedures may impose certain restrictions on shore excursions relating to participation, location, time, eligible venues and persons with whom a guest may come into contact, as well as restrictions on the number of guests going ashore. Our own processes and procedures change in line with those policies. Matches and normal lighters are allowed onboard. If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local Celebrity Cruises representative. Itineraries may change from time to time, both before and after your sailing departs. It is New Year's Da. You can get a provisional replacement certificate (PRC) if you need treatment abroad and do not have a card. All flights are also subject to the following conditions: All flights are subject to availability and the conditions of carriage of the applicable airline which may be viewed on the airlines dedicated website or are available on request. Please also note that where you are building your own package some flights may not necessarily return to the same airport in the UK e.g. Please note that any payment you make to us using a debit or credit card will be settled via a bank in the U.S., and therefore your card issuer may choose to apply a foreign settlement fee. At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships depends on the location of the ship at the start of the cruise itinerary but can change during the sailing as local laws require. Find everything, but, what I wanted to know. This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below). This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. You must ensure that you are using an up-to-date brochure when you book your holiday. For example, what is and is not included in the price of a Galapagos Islands cruise may differ slightly from the information set out below and you should check the specified itinerary applicable to your booking. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery type. Call us at 800-288-6006 if you need help finding the perfect cruise. We reserve the right to increase or decrease the prices of unsold holidays at any time. Celebrity Cruises, AquaClass, Celebrity Select Dining, Celebrity Escapes, CelebrityLife, Apex, Constellation, Eclipse, Edge, Equinox, Flora, Hot Glass Show, iLounge, Infinity, Millennium, Michaels Club, Qsine, Reflection, SeaPass, Silhouette, Solstice, Summit, Xpedition are trade/service/registered marks of Celebrity Cruises Inc.Ships registered in Malta and Ecuador. The health and safety of our guests is our number one priority. Photo Via: Celebrity Cruises. 5.8 What is your limit of liability towards guests? In any event the actual flight times will be those shown on youre e-documents, which will be emailed to you approximately four weeks before departure. Our contact details for our Customer Relations Department Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. If the value of the Future Cruise Credit covers the full deposit amount, no additional funds will be owed until the Final Payment due date, at which time any cruise fare balance and taxes/fees must be paid using another form of payment. I logged onto Celebrity, pulled up my reservation and realized that my final payment due date was July 1,. Tel: 020 3117 0500 or www.abta.com. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time-limits we specified to you. Based on the information you provide about any special needs you may have we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. Where the Montreal Convention 1999 applies, the maximum we or the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. If we have not received all monies due to us in full and on time (including any surcharge where applicable), we shall cancel your holiday due to non-payment. If you are a British citizen (including children and infants), you must have your own full 10-year (5 year for children) passport which is valid for at least 6 months after your expected return date to the UK. 4.6 SHORE EXCURSIONS AND RELATED ACTIVITIES. If you purchase one of our standard fly/cruise packages, build your own package via our website or purchase simply a cruise only holiday from us, you have the peace of mind in knowing that we shall have responsibility for the cruise element and all other aspects of your holiday that we have organised for you. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. The changed arrangements will then be treated as a new booking. You can also reserve your dining times in advance of your cruise through our websites Manage my Booking section. In order to process your booking, we need to collect certain personal details from you. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below. Length of cruise: Deposit required: Final payment due: 1-4 nights: $100 per person (Sky Suites or lower) 75 days prior to sailing: Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. Online check-in is available from 30 days prior to your cruise and closes 4 days prior to your cruise. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. Please be aware that some ports of call may not have an infrastructure capable of providing accessible access or transport for disembarking the ship. In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. You must therefore provide us with any personal information legitimately requested by us at the time of booking your cruise or where requested later, by the date we require you to provide that information. The program was first introduced last year on March 6, 2020, and gives guests far more flexibility to cancel cruises after final payment was due, and introduces a shorter time window when the . We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations or the Montreal Convention. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. We have appropriate security measures in place to protect this information. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. Passengers should note that suppliers may not allow name changes and that the booking may need to be cancelled and rebooked. We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday. 3.2 What class of flight seat/ticket is booked? 1. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ. 1.7 How do I obtain the lowest price per person? We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days. For U.S. departing cruise and long haul destinations, hotel accommodation (room only basis unless otherwise stated) and transfers canbe added to bookings and at an additional cost. Each cruise line has different rules for payment due dates and cancellation deadlines. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. Thanks . Posted January 13. The final payment date is in three days for the cruise that we are looking at. Governments and public authorities continue to develop their policies and change their rules. The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 as enacted into English law. Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Celebrity cruises. Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. From August 2022 Travel + Leisure, published by TI Inc. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. Please note: It may not be possible to confirm your flight details at this point. I booked both my cruises before 8/1/2010 but they moved both their due dates by 5 days on the My Reservation page. In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. If you cancel because your preferred seating is not available (whether or not this was confirmed at the time of booking), our normal cancellation charges will apply. Please note that your booking will be re-priced in-line with the up-to-date business and price rules and a new confirmation invoice will be issued. We promise to respond in most cases to your request within a month of receiving your written request and in some cases may be permitted to charge a fee. Checked on line 0 balance to pay. By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of the relevant legislation. We will of course do our best to avoid any changes that will have a significant detrimental effect on your last confirmed itinerary. In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. We reserve the right to make a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. For cruise only sailings of 5 nights or less the deposit is reduced to 75 per person (or full payment if booking within 69 days of departure.) The travel organisers own Booking Conditions will apply to your contract (with the exception of section 5.13 (c). To further ensure that you and your fellow guests receive exactly that, we have developed a set of Guest Behaviour Policies which are available on board. Where a refund is due, we will pay you the full amount of the decrease in our costs. This information will be provided as soon as we are in a position to do so. There are. Likewise, if any details change of your holiday that changes the details in the ATOL Certificate we will issue a new ATOL Certificate to you which will replace and supersede the previous one. Certain conditions (for example, use of tenders or some shore excursions) may prevent guests with wheelchairs from going ashore at certain ports of call. If you're looking for more information on how to change a potentially impacted trip, please visit our Customer Service Portal. Please see your Confirmation Invoice for further details of our recommended insurance broker. I advised that he actually pay no later than due date and that I always pay a few days sooner. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. Whilst we and our suppliers will endeavour to meet reasonable special requests, we regret we cannot guarantee that we/the supplier will be able to do so. This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available). Such disclosure of personal details will only be made if permitted by the Data Protection Act 2018 or General Data Protection Regulation (as applicable) and any associated legislation. We strongly recommend that you check with the airline for confirmation of your baggage allowance as in some instances, baggage allowance can be limited to as little as 15kg. The current Celebrity Cruises brochure contains all available standard cruise only and fly cruise packages as of this date and replaces all previous editions whilst the website https://www.celebritycruises.com/gb always contains the most up to date cruise only and fly cruise products available. https://www.celebritycruises.com/gb/terms-and-conditions, https://www.state.gov/state-sponsors-of-terrorism. . Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee. Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. Find a Bargain Please choose a vacation type. Guests who purchase their holiday arrangements via our website need to ensure that all details are correct at the time of booking as amendment or cancellation charges may apply to any components that are requested to be changed at a later date due to any error or omission made by you. Norwegian Cruise Line recently extended its final payment deadline through April 30, 2022, and to 60 days rather than the previous 160 days before sailing. ABTA and ABTA members help holiday makers get the most from their travel and assist them when things do not go according to plan. Where you make a booking directly with us, the parties to the contract are yourself and either Celebrity Cruises Inc. of Miami, Florida or RCL Cruises Ltd. who shall accept legal responsibility for the proper performance of this contract as set out below, depending on which of those entities will be operating the cruise ship (Vessel) on which you sail (the Carrier). If there is time to do so before departure, we will offer you the choice of the following options: (a) (for significant changes) accepting the changed arrangements or. My husband and I are looking at booking a Celebrity cruise to Alaska. You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. See also sections 4.3, 5.2 and 5.6 below. Terms and conditions apply for Celebrity Cruise Now & Cruise Later bookings so please ensure you check your confirmation invoice carefully at the time. And also be prepared for what is likely to be a long hold time on the phone - 45-60minutes+ is typical these days. 1.10 If I have to cancel my cruise holiday, will I receive a refund? Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. Celebrity Cruises Inc. and RCL Cruises Ltd are both members of ABTA with membership numbers Y4358 and L8357/Y3001 respectively. ** FOR TRAVEL AGENTS ONLY **Celebrity Central www.celebritycentral.co.uk is our easy to use travel agent website. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative).