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they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Copyright 1995-2023 eBay Inc. All Rights Reserved. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. The buyer received the wrong item. This months episode of the eBay Seller Spotlight podcast is live! Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. His failure to reply to me or send pictures until after Case was decided on his favor was strange. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Got my money back and a promise from eBay to better train their support staff -_-. The thing to remember is that these slip up were t. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Supervisor told me to hold up on Police report and wait for UPS to step in. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Im concerned this is a scam. That photo looks like your shipping label stuck on top of another shipping label. What would you do? Theyll tell you to file a report with the police and then wash their hands of the matter. Glad you at least eventually prevailed. WARRANTY AND INFORMATION. 2023 Comparitech Limited. USPS. There is undisclosed damage to the item. Before you start your Missing Mail Search, you will want to double check the status of your package. Its the reason Im looking into EBay Protection Program right now. That's why I thought maybe they mislabeled. Put your blame where it belongs with Chinese sellers! I suspect someone may have been tampering with mail and package in the delivery system. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Or you can specify that the addressee must sign for the package or letter. All items are made out of High Quality fabric. It is a site to get quality at the best price and sometimes I make 50 cents. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. There's no possible way I sent the wrong item so he's trying to scam me. I just wanted someone else to take a look at the photos and tell me what they thought. Always think like a big retailer. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. All rights reserved. Funny thing he could never tell me what he claims he got or send me pictures. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Disputing the chargeback can take a lot of time and hassle on your behalf. Finish enrollment at any CLEAR airport location next time you fly. It certainly looks a much darker top in the listing. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Never sold on Ebay before. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. I also ask if you have me mixed up with another seller you've purchased from recently. Report a buyer if you think they have acted illegally or fraudulently here. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Well tonight I received the above email. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. Does it look like your packaging, apart from the labels and the stickers? Update 2: So my next step was to file claim with UPS. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. Ebay going to shit with scammers abusing the money back guarantee. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. I told Ron that this was, "pardon my French, absolute bullshit." 10/31/2020 at 3:54 pm #83017 Antique Frog "That picture shows different items rather than what I sent. Ebay claimed that the item was in "different condition". So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. The item could have gotten mixed up during a customs check? I wanted to get some advice before I contacted, but I had planned to, yes. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Create an account to follow your favorite communities and start taking part in conversations. Things like this happen. I have no idea how to get on the phone with a live human being? I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. They also have to protect their buyers from fraudulent sellers. Create an account to follow your favorite communities and start taking part in conversations. $15 each. As per the returns policy you are within your rights to refuse it. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. did said person say they woud send you the motorcycle and the title and then you would have to pay? What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. I know they will get their refund, but should I inquire at all? As its a scam, you will never see your money or your items again. I agree with that. Has she possibly got you mixed up with a different seller ? Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Either way eBay will make sure the buyer gets their money back right or wrong. If the item is sold for more than $750 the item must have signature delivery proof. Refund, repair or return. Parcel comes back, buyer is less than helpful, I refund, get a neg. To cancel your order: Go to My Purchases. This is the message:Just wanted to say that the item I received was not this one. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. 09-10-2020 I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). what is beyond infinity most expensive car ticket. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Help for buyers and sellers. Contact postmaster and file mail fraud. But so far no response from buyer. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Because the seller sent a lighter instead of a $600 Gucci wallet. The email will state that the payment will be released to you once you have proven that the goods have been sent. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. eBay will not assist with a transaction that occurred beyond its purview. In my experience, the wait times are usually short and they do call within the estimated time. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Did you try talking with the buyer? Press question mark to learn the rest of the keyboard shortcuts. Save the case number that the USPS gives you. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. 26-05-2020 If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. As seller, here are a few things you can consider before selling to buyer with little or no feedback. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. It is better to talk with them first before doing this. Should I try to see if it was mixed up with another package? I talked to manager and simply were told nothing can be done. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. Some are targeted at buyers, others at sellers. Yes it would add cost. And while I'll be cordial, it doesn't bode well. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Just thought Id share. When a buyer wants to return an item and be issued a refund, here is what you do first. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Select Order Not as Described. It's so unfair to write eBay sellers off like a bunch of cheap scammers. - edited I take pics and and email amazon all the details of before and after and the condition it is come back - wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! I've only had to use these pics a few times but they save a lot of hassle. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. So Im hoping he doesnt return anything. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. 2) Buyer most likely will open SNAD return request. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. The buyer has since responded and accepted that it was delivered somewherebut not to him. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Click on Send. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. Press J to jump to the feed. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. Yeah you filing that stuff 100% does nothing. By ARTHUR WRIGHT. What can I do in this situation to avoid loosing $900 and the item as well? I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. I'm not sure if Canada Post would put those on there?? I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. It should not have. Only first-class mail can be certified. Loophole on eBay! When a buyer disputes an item, the review is no longer an option unless they "accept the item". When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. How were you able to call eBay? .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. ridgeline skid house,